Rallied
Autonomous service-desk agent ยท https://www.rallied.ai
| PSA | ConnectWise PSAHaloPSAAutotaskSuperOpsJira Service Management |
|---|---|
| RMM | Unknown (site says 'your RMM'; no list published) |
| Does autonomously | Takes first touch on every ticket; resolves L1/L2 requests, runs approved RMM scripts, writes notes and time entries. |
| Approval / guardrails | Each action can be set to allow / require approval / disable, per client. Plan Mode shows what it would do without changing anything. |
| Audit trail | Every tool call, approval and refusal logged with reason; SOC 2 Type II. |
| Rollback | Unknown |
| Pricing | $150/mo incl. 2,000 credits (1/3/8 credits per ticket) |
| Checked | 2026-10-15 |
Sources
- psa: https://www.rallied.ai
- autonomy: https://www.rallied.ai
- audit: https://www.rallied.ai
- pricing: https://www.rallied.ai